How to get the best out of this service
- A detailed breakdown of your needs in the service request box, including which of
your business processes are impacted and the number of people affected.
- Detailed error message along with the person(s) affected and their location and
contact information, and what the user was doing at the time of occurrence.
- Screen shots of your screen and/or error message.
- Indicate any completion deadline that must be met.
- For any new issues, please send a new email. This allows for each issue to be tracked
for each of us.
Once the form has been submitted, we will contact you with a ticket number
which you can provide to us in the future to ensure the same technical individuals
stay focused on your request throughout the life of that ticket.