Increasing Customer Profitability in a Down Economy With the Latest Technologies
Helping Businesses Do More with Less
We are relentlessly educating our customers on the latest technologies designed
to increase their profitability and enhance employee productivity, particularly
in these tough economic times. The technologies that we are focusing on help companies
do more with less. While the economic whiplash has sent many companies back to the
starting block, others are capitalizing on these types of advancements to better
position themselves for recovery. The financial gurus may try to convince business
owners that a dreaded double-dip is imminent, but for the technologically adept,
an uptrend is more likely. We are paving the way by introducing businesses to leading
edge technologies that drive profitability, now.
“We understand that the economy has mounted tremendous pressure on our customers
to be more productive, with fewer resources at their disposal. We believe that it
is our responsibility to proactively search and deploy solutions that drive our
customers’ profitability and provide them with a competitive advantage. It’s up
to us to make sure that our customers have technology that enables them to do more
with less,” stated Vice President, Warren Heuman.
One of the ways that we are boosting customer profitability is through an application
called presence management. This application eliminates the guessing game of knowing
where people are and what they’re doing, and allows individuals to indicate their
status (in a meeting, “back at 2pm,” at lunch, “send calls to my cell”, etc.) and
promises “you’ll never miss a call again.” By increasing the speed of communication,
more opportunities can be seized; more current customers can be satisfied, and more
profits can make it to the bottom line.
Similarly, we are utilizing call recording technology in order to help organizations
increase employee productivity. According to Dr. Jon Anton from Purdue University,
“On average, employees answer the phone 19% faster, spend 29% less time on the phone
and do after-call work three times faster when they know they’re being recorded.”
Remarkably, many business owners have not adopted call recording technologies. We
are looking to “bridge the gap” by educating our customers on solutions aimed to
help small to mid-sized businesses come out on top.