The Latest State of Technology to Monitor Our Customer's Data Networks
Sophisticated Tool Keeps Systems in Check 24/7
We are providing critical device monitoring solutions and remote infrastructure
support in order to substantially minimize our customers' downtime. These solutions
are increasing the stability and security of our clients' network, while reducing
IT support costs.
Remote infrastructure support, otherwise known as CTS' Network Optimization Center
(NOC) eliminates the need for small to mid-sized businesses (SMBs) to waste time,
effort and money on the struggles of implementing and maintaining the reliability
and uptime of brand new technology. A NOC essentially handles the management of
a company's data networks and acts as a 24/7 monitoring and support center which
is able to react immediately to alert notifications from critical devices. These
critical business devices include servers, routers, PCs and more. The devices communicate
with the NOC directly and problems which used to take hours to fix are now able
to be resolved within minutes.
"SMBs must be nimble in today's market to stay competitive, and the combination
of quicker response times and fewer on-site interruptions have jumpstarted employee
productivity and efficiency for our customers," stated Warren Heuman, Vice President
of CTS Technology Solutions, Inc.. "Unfortunately, most small companies are supported
by a tiny IT consultant that doesn't have the sophisticated solution to meet their
customers' needs. We get a great deal of satisfaction knowing that our customers'
networks are being monitored and protected at all times and they can count on their
critical devices to be up and running when they need them most. Additionally, one
of the ancillary benefits that our customers are experiencing is a substantial reduction
in the risk of data loss, virus attacks and security breaches."
While the value associated with monitoring technologies is being enjoyed by SMBs
and enterprises alike, these advances are also transforming the way internal IT
departments operate. NOCs relieve the routine headaches that many IT departments
face on a daily basis, which is enabling IT professionals to focus on strategic
initiatives rather than mundane upkeep. Many businesses are putting more and more
of their data and vital applications in "the cloud," and IT personnel will need
to possess the creativity, vision and resourcefulness to manage this transition.
NOC's are playing a pivotal role in this paradigm shift. "For certain industries
the superior technology we provide is helping our customers leave their competitors
in the dust. Plain and simple, they have an unfair advantage over their competition,"
adds Mr. Heuman.
"CTS has always had the foresight to proactively prepare their customers for the
future," states Dale Johnson, CEO of Technology Assurance Group (TAG), an international
organization of unified communications providers representing close to $350 million.
"Their biggest differentiator is that they actually take the time to listen to their
customers, understand where they are headed, and educate their customers on how
technology can help them get there.